Shipping Policy
Effective Date: 2025-12-10
This Shipping Policy outlines how orders placed on streetloreclothing.com are processed and delivered.
1. Shipping Coverage
At present, Street Lore Clothing ships orders within Sri Lanka only.
International shipping is not yet available, but we plan to offer international delivery in the future.
2. Shipping Partner
All local deliveries are handled by our trusted courier partner:
Trans Express Pvt Ltd
3. Order Processing Time
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Orders are typically processed within 1–3 business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation once your order has been successfully placed.
4. Delivery Time
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Estimated delivery time within Sri Lanka is 3–7 business days after dispatch.
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Delivery times may vary depending on your location, weather conditions, or courier delays.
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We are not responsible for delays caused by factors beyond our control.
5. Shipping Charges
🎉 Free shipping is offered on all orders within Sri Lanka, with no minimum purchase required.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as well as online payments at checkout.
For COD orders:
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Please ensure someone is available at the delivery address to receive and pay for the order.
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Orders refused at delivery may be restricted from future COD purchases.
7. Address Accuracy
Customers are responsible for providing accurate and complete delivery information at checkout.
Street Lore Clothing is not liable for:
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Delays or non-delivery due to incorrect addresses
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Additional charges incurred due to address changes after dispatch
8. Failed or Returned Deliveries
If a delivery fails due to:
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Incorrect address
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Customer unavailability
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Refusal of delivery
The order may be returned to us. Re-shipping may be subject to additional charges or order cancellation at our discretion.
9. Order Tracking
Tracking details may be provided where available once the order has been dispatched.
Please allow time for tracking updates to reflect in the courier system.
10. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
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Contact us within 48 hours of delivery
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Provide your order number and supporting photos if applicable
We will assist in resolving the issue in coordination with the courier.
11. International Shipping (Future)
International shipping is not currently available. Once introduced, additional shipping fees, delivery times, customs duties, and taxes may apply.
12. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Information
For shipping-related inquiries, please contact us at:
Email: info@streetloreclothing.com
Business: Street Lore Clothing
Location: Sri Lanka