Effective Date: 2025-12-10
At Street Lore Clothing, we aim to ensure customer satisfaction with every purchase. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on streetloreclothing.com, you agree to the terms outlined below.
We accept returns only under the following conditions:
The item is unused, unworn, unwashed, and in its original condition
All original tags, labels, and packaging are intact
The return request is made within 7 days of receiving the item
Proof of purchase (order number or receipt) is provided
The following items are not eligible for return or refund:
Sale or discounted items
Promotional or clearance items
Items damaged due to improper use, washing, or handling
Items returned after the eligible return period
Items without original tags or packaging
For hygiene and quality reasons, we reserve the right to refuse returns that do not meet our criteria.
We offer exchanges only for:
Incorrect size received
Incorrect item received
Manufacturing defects
Exchanges are subject to stock availability. If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with:
Your order number
Clear photos or videos showing the issue
Once verified, we will arrange a replacement, refund, or store credit as appropriate.
Approved refunds will be processed to the original payment method used at checkout
Payments made via Stripe will be refunded through Stripe
Refund processing times may vary depending on your bank or card provider
Shipping fees are non-refundable, unless the return is due to our error
Customers are responsible for return shipping costs unless the return is due to:
Incorrect item sent
Manufacturing defect
We recommend using a trackable shipping service, as we are not responsible for lost return shipments
To initiate a return, exchange, or refund, please email us at:
Include:
Order number
Reason for return
Photos (if applicable)
Do not send items back without prior approval.
Return requests are reviewed within 3–5 business days
Approved refunds are processed within 7–10 business days after receiving the returned item
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and must follow the return process instead.
We reserve the right to refuse any return or refund request that:
Does not comply with this policy
Appears to be fraudulent or abusive
Shows signs of wear, damage, or misuse
Street Lore Clothing reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
For all refund and return inquiries, contact us at:
Email: info@streetloreclothing.com
info@streetloreclothing.com
Business Address: No 104, Melwaththa Road, Panadura
Location: Sri Lanka
